FAQ'S
" The Ultimate Fat Free, Sweet Gifts Boutique"
HOW DO I PLACE AN ORDER?
You can order online 24 Hours a day, 7 Days a Week, Call us Toll Free at 1-877-641-0911, or Email us your order to IcingontheCakeBoutique@hotmail.com.
Please note, credit card orders can only be placed online using PAYPAL.In completing an order you must provide all the required information for the order to be valid and processed!
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Our items are all hand painted and handmade so we require a 1 1/2-2 weeks production time to create your order and we send it out within the 2nd week. Contact directly for rush orders. We charge an extra fee for rush orders.
HOW DO I QUALIFY FOR THE FREE PINK PURSE CANDLEHOLDER WITH PURCHASE OF $50 OR MORE?
Simply spend $50 or more on a total purchase not including tax or shipping and it will automatically be mailed with your order!No codes to put in at check out needed! Glass candleholder is wrapped in a clear cellophane bag tied with a black ribbon and has a pink and black purse on it.(No votive or tealight candle is included)
WHAT KINDS OF PAINT DO YOU USE?
We use non-toxic acrylic paint and puffy paint on all products. Puffy paint is used on baby onsies,baby bibs,baby lollipop onsies,mini favor bags, party purses and tote bags. Onsies,lollipop onsies, and bibs must be hand washed and laid out to dry only due to the delicate nature of the puffy paint reacting to high hea temperatures in the washer and dryer.
LARGE ORDERS?
If you are placing a large order for a bridal shower, baby shower, wedding etc... please email us the date needed by and place your order as early as possible as all of our items are handpainted and take alot of time to create. There may also be an extra charge for shipping on large orders.
We will email you directly if the order cannot be made in time for the date needed.
DO YOU OFFER A PERSONALIZATION SERVICE?
We offer a free personalization service on any item.If you see something you like and need a different size, color or style, contact us and we can see if we can accomodate your request. Most items can be custom colored and coordinated. We use puffy paint for personalization on most items and on cards a black fine tip marker. Contact us with any questions as orders are non-refundable after mailed!
DO YOU OFFER A GIFT WRAPPING SERVICE?
We offer free gift wrapping on any item ordered off of the Bridal and Baby Gift Registries only.
DO YOU OFFER RUSH DELIVERY SERVICE?
Contact us for rush-guarnteed 5-day delivery postal service prices. Shipping charges depend on delivery address and size of the order. It is an extra rush production charge of $20 for orders placed for delivery under 5 days. At this time we do not offer overnight or two-day shipping due to the nature of our hand-painted products.
DO YOU OFFER A BRIDAL AND BABY GIFT REGISTRY SERVICE?
We offer a bridal gift registry service and it is free to sign up.Other benefits include complimentary giftwrap on all items ordered off the registry, free gift with minimum orders, and free registry cards upon request.We also offer a free Baby Gift Registry service offering the same amenities.
DO YOU OFFER A RETURN/EXCHANGE POLICY?
Unfortunately due to the nature of our business and most of our items are custom made we cannot accept returns or exchanges. ORDERS ARE NON-REFUNDABLE AND NO EXCEPTIONS. However, we want you to be completely satisfied and happy with your products and service and if there is an error on our part or if you recieve your order and it is damaged please contact us and we will discuss it further.If you are unsure about a product or color, please email us. We are sorry but shipping charges cannot be reimbursed.
CAN I CANCEL MY ORDER?
Cancellations must be made within 24 hours of placing your order.
WHAT IS THE SALES TAX CHARGED?
Ohio sales tax is 6%.
WHAT SHIPPING CARRIER DO YOU USE TO SHIP PRODUCTS?
We usually use UPS or Postal Priority Mail.
WHAT ARE YOUR SHIPPING FEES?
Our shipping fees are a flat rate $12.00 on any size order! We cover the rest of the cost of the packaging materials and signature delivery service is included in this price.Please note large orders may require an extra shipping charge.We will contact you if there is an additional charge after we receive the order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PAYPAL for credit card online ordering which is secure and a free service, Personal Check and Money Orders.
Please send check or money order payments asap as we do not start processing your order or ship orders until it clears the bank. Check return fee is $30.00.Please make check or money orders out to Heather Dzubinski and mailed directly to 5128 Franklin Park Street Mason, Ohio 45040.
HOW SECURE IS MY INFORMATION ORDERING ONLINE?
Information collected from you during your transaction is very secure. Payment information thru PAYPAL is very secure. After that, we keep your name, phone number and email address on an electric file to alert you of savings and upcoming promotions. If you would prefer not to recieve any future mailings please email us directly to have your name removed from our list. We never sell your information or share it with anyone.
DO YOU HAVE A PHYSICAL STORE LOCATION?
No, at this time we only sell our gifts online.We hope to create a catalog in the future.
CAN I SHIP TO ANOTHER ADDRESS ONLINE?
Absolutely! At checkout, please make sure to put in the correct shipping address and if it is a Bridal Registry Gift it will be complimentary giftwrapped. If you want to ship to multiple addresses contact us as additional fees will apply.
DO YOU SHIP TO CANADA OR INTERNATIONALLY?
At this time we do not ship to Canada or Internationally.
HOW DO I KNOW WHAT SIZE TO PURCHASE?
Email us or call us on the specific size you want. We recommend you add in comments at check out which size you want to order.
ONSIE SIZE CHART:
Age Height Weight
0-3 Months Up to 23.5 Inches Up to 12 Lbs.
3-6 Months 24-25.5 Inches 12.5-16 Lbs.
6-9 Months 26-27.5 Inches 16.5-19.5 Lbs.
Onsies are 100% Cotton. Hand Wash and lay flat to dry. Design is painted with puffy paint and sensative to heat.Warm iron around design when needed.
BABY SOCKS SIZE CHART:
0-3 Months
3-6 Months
6-9 Months
Baby Socks are 76% Cotton, 21% Polyester and 3% Spandex.Machine wash cold with like colors.Tumble dry low.
OUR DISCLAIMER:
We will not be held responsible for any problems that may be caused by our products!
